People first! That's our motto at Customer Support

Welcome to the Wacom Customer Support enquiry page. Our team is dedicated to providing you with an excellent experience. We're here to answer your questions and resolve any problems you may have.

Need an answer right away?

Customer Enquiry Form

If you require further assistance, please complete the below enquiry form to receive support to your enquiry via email. If you wish to speak to a customer service representative by telephone, please refer to the below contact information.

Country Phone Number Language Business Hours Service
Australia 1300 2 WACOM
(1300 292 266)
English 9:00am - 8:00pm AEST Mon-Fri Pre-purchase and Technical Support
India

000-800-100-4159
000-800-001-6355

English 9:00am - 6:00pm (Local Time) Mon-Fri Pre-purchase and Technical Support
Indonesia 007-803-011-0451 English, Mandarin 8:00am - 5:00pm (Local Time) Mon-Fri Pre-purchase and Technical Support
Japan 81-3-5337-6701 Japanese 9:00am - 8:00pm (Local Time) Mon-Fri
10:00am – 6:00pm (Local Time)Sat & Holiday(Except Sunday)
Pre-purchase and Technical Support
Malaysia 1-800-815612 English, Mandarin, Malay 9:00am - 6:00pm (Local Time) Mon-Fri Pre-purchase and Technical Support
New Zealand 0800 4 WACOM
(0800 492 266)
English 11:00am - 8:00pm NZST Mon-Fri Pre-purchase and Technical Support
Philippines 180011101922 English 9:00am - 6:00pm (Local Time) Mon-Fri Pre-purchase and Technical Support
Singapore

1800 22 WACOM (1800 22 92266)

English, Mandarin, Malay 9:00am - 6:00pm (Local Time) Mon-Fri Pre-purchase and Technical Support
Thailand 1800120666407 English 8:00am - 5:00pm (Local Time) Mon-Fri Pre-purchase and Technical Support
Vietnam 12011339 English 8:00am - 5:00pm (Local Time) Mon-Fri Pre-purchase and Technical Support

* Service is closed on Saturdays and Sundays.

Before completing this form, please note the following:

  • If you have a Wacom product that stores data, please ensure that you have made a backup of any data saved on your device prior to arranging service.
  • This support page is for Asia Pacific regions. For support in other regions, please visit www.wacom.com and select the Region menu to find the appropriate region for support.
  • This form supports input in English only.

After completing the enquiry form, please click the "Submit" button on the bottom of this page. Your enquiry will be answered as soon as possible. Thank you.

For more information on Wacom's privacy policy, please visit http://www.wacom.com/en-us/privacy

 
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After clicking the "Preview" button, you will be presented with another page for you to review your submission (you may need to scroll down). A member of the Wacom Customer Care team will respond to your enquiry as soon as possible. Thank you.