Getting Started with New Wacom Cintiq Pro

It's easy to get started with your Wacom Cintiq Pro and once you do, you will quickly realize the power of creating on screen. First, download the latest Wacom Cintiq Pro driver. Then access the Wacom Desktop Center to customize other features, including pen switches, and more. Afterwards, go to the Wacom Marketplace for exciting software and services.

What are the target Creative Workflows the Wacom Cintiq Pro is designed for?

Cintiq interactive pen and touch displays are ideal for creative professionals who require tools that enhance their creativity and improve their productivity.

The main four groups who could benefit from the Cintiq family of products are:

  1. Industrial design/MCAD/AEC
    The development process of an object has evolved from an analogue process (from first draft to prototyping) into a purely digital workflow where the whole design process is seamlessly integrated into the MCAD conversions. Designers can develop the whole product from first sketch to the final 3D model digitally by computer.
  2. Media & Entertainment
    Users in this segment work mainly for small/medium production houses as employees or freelancers. They specialise in creating new media content. This can be concept art like digital painting, 2D and 3D animation, or even film editing. To do this they often work with multiple types of software. Thus their hardware equipment has to work in different software environments.
  3. Graphic Arts
    In this group, customers either work in advertising agencies as employees or as freelancers. Since they are primarily graphics designers and illustrators their work varies. A graphic designer can work on web-design, photo-retouching, composing, and lay out. An illustrator can be involved with storyboarding, illustration for advertisements, and 2D animations.
  4. Image Editing
    Professional photographers as well as photo retouchers in print studios who strive for the perfect printed photo are the key customers in this segment. They only work with the best and newest hardware equipment when shooting and when retouching their digital images. Using Photoshop, they retouch all details and work to the highest color standards to achieve a perfect print from the digital image.

What are the main benefits of the Wacom Cintiq Pro creative pen and touch displays?

There are many benefits of these Wacom displays including:

  • Highly intuitive and ergonomic experience
  • Natural, direct on-screen drawing
  • Time-saving
  • Wide screen LCD displays and up to 4K resolution
  • Best in class pen experience
  • Best quality IPS LCD panels for wide viewing angles and no color shifting
  • Great color accuracy and wide color gamut coverage
  • Workflow advantages with optional user-assignable ExpressKey Remote with Touch Ring and radial menus
  • Simultaneous pen and multi-touch for new possibilities in the digital workflow

What are the other Cintiq creative pen display products Wacom offers?

To provide the tools that creative professionals need, there are a variety of products in the Wacom Cintiq line that enable customers to work naturally and intuitively directly on screen. Each comes complete with either a Wacom Pro pen and stand or Wacom Pro Pen 2 and pen stand, replaceable nibs, power supply, cables and Quick start guide:

  • Cintiq 27QHD touch (DTH-2700): Wacom’s flagship product designed to provide the total creative experience with simultaneous pen and multi-touch control, and high-end professional color performance.
  • Cintiq 27QHD (DTK-2700): Wacom’s flagship product designed to provide the total creative experience with pen control, and high-end professional color performance.
  • Cintiq 22HD (DTK-2200): replaced the Cintiq 21UX (DTK2100) with the traditional Cintiq experience and a full HD resolution display.
  • Wacom Cintiq Pro 16 (DTH-1620): for those that want a total creative experience with simultaneous pen and multi-touch control on a compact, slim, designed canvas with 16-inch 4K rich color display, new Pro Pen 2, USB-C ports, Wacom Link, Pen stand, cables and optional ExpressKey Remote and Wacom stand.
  • Wacom Cintiq Pro 13 (DTH-1320): for those that want a total creative experience with simultaneous pen and multi-touch control on a compact, slim, designed canvas with rich color display, new Pro Pen 2, USB-C ports, Wacom Link, Pen stand, cables and optional ExpressKey Remote and Wacom stand.
  • Cintiq 13HD (DTK-1301): The compact slim design of the Cintiq 13HD features a high resolution 13.3" high definition display, Pro Pen and case, ExpressKeys and Rocker Ring, plus the Cintiq Adjustable stand.

How can I choose the Wacom Cintiq that is best for me?

All Cintiqs have been designed for creative professionals to enhance creative freedom and increase productivity. The on-screen experience allows for a natural digital workflow.

All of these Creative Pen Displays - Cintiq 27QHD touch, Cintiq 27QHD, Cintiq 22HD, Wacom Cintiq Pro 16, Wacom Cintiq Pro 13, and Cintiq 13HD - offer:

  • Wide screen, and up to 4K display with viewing angles of 178o
  • Time-saving features, such as ExpressKeys; combination of Touch Ring, and/orTouch Strip, and/or/Rocker Ring; and Radial menus. For some models the ExpressKey remote which includes these features is an optional accessory.
  • Flexibility to fit each customer's workflow with different ways to interact with the screen

What are the System Requirements for my computer to use a Wacom Cintiq Pro?

  • For PC: Windows® 7 SP1 or later
  • For Mac: OS X® 10.10 or later
  • USB-C port for optimum performance (or a Mini DisplayPort and standard USB-A port to use the included Wacom Link adapter)
  • Internet access

How do I connect my computer to a Wacom Cintiq Pro?

For computers with USB-C port:

  1. Place your Wacom Cintiq Pro in the position in which you intend to use it
  2. Connect the Power Adapter to a wall socket, then plug the USB-C connector on the AC Adapter to any of the Wacom Cintiq Pro's USB-C ports.
  3. Connect the supplied USB-C cable to any of the USB-C ports on the Wacom Cintiq Pro.
  4. Connect the other end of the USB-C cable to the USB-C port on your computer.
  5. Power on the Wacom Cintiq Pro by pressing the power button for 2 seconds.

For computers with Mini DisplayPort and standard USB-A ports:

  1. Place your Wacom Cintiq Pro in the position in which you intend to use it
  2. Connect the Power Adapter to a wall socket, then plug the USB-C connector on the AC Adapter to any of the Wacom Cintiq Pro's USB-C ports.
  3. Connect the supplied USB-C cable to any of the USB-C ports on the Wacom Cintiq Pro.
  4. Connect the other end of the USB-C cable to the USB-C port on the Wacom Link.
  5. Connect the supplied Mini DisplayPort to Mini DisplayPort, and USB-A to USB-A cable to the Wacom Link adapter.
  6. Connect the other end of the Mini DisplayPort and USB-A cables to your computer.
  7. Power on the Wacom Cintiq Pro by pressing the power button for 2 seconds.

What USB-C speeds does the Wacom Cintiq Pro support?

The USB-C ports on the Wacom Cintiq Pro support data transfer speeds at up to 5 Gbps (USB 3.1 Gen 1). The USB-C port adjacent to the SD Card slot operates at USB 2.0 speeds for data transfer.

Which connection types can I use to connect my computer to the Wacom Cintiq Pro?

We recommend connecting your Wacom Cintiq Pro to your computer using USB-C for optimum performance. If your computer is not equipped with USB-C, you can use the included Wacom Link adapter and cables to connect using Mini DisplayPort and a standard USB-A port. At this time HDMI connectivity is not supported.

Can I power the Wacom Cintiq Pro from the USB-C port on my computer?

Due to the power requirements of the Wacom Cintiq Pro, the USB-C 48W Wacom AC Power Adapter supplied with your Wacom Cintiq Pro is required to power the creative pen and touch display. You can also power peripherals up to 5V, 1.5A that are plugged into the Wacom Cintiq Pro.

Which port should I connect the Wacom Cintiq Pro's AC Power Adapter to?

The AC Power Adapter can be connected to any of the USB-C ports on the Wacom Cintiq Pro. All USB-C ports provide the same functionality, including video, data and power input.

What are the two slots on the bottom of my Wacom Cintiq Pro for?

The two stand slots located on the bottom of Cintiq Pro are designed for you to attach the optional adjustable Wacom Stand. The Wacom Stand offers more angles in addition to the built-in legs on your Wacom Cintiq Pro.

The Wacom Stand stand will be coming soon. Please visit www.wacom.com for product announcements and launch information.

What video connectors does the Wacom Link adapter provide? What video quality I can output?

The Wacom Link adapter has a Mini DisplayPort connector to take video output from your computer to display on the Wacom Cintiq Pro screen. You can output up to Full HD resolution at 60Hz with 8-bit color on the Wacom Cintiq Pro 13.

What is the slot on the top of my Wacom Cintiq Pro designed for?

Included with your Wacom Cintiq Pro is a Pen Holder which inserts into the slot on the top your display. The Pen Holder can hold your pen when you need to take your Wacom Cintiq Pro and also functions as a pen stand.

An optional pen tag will also be available for purchase in the future. Please visit www.wacom.com for product announcements and launch information.

Can I use a Kensington lock with my Wacom Cintiq Pro?

Yes. To maintain the Wacom Cintiq Pro's slim and light design, we have optimized the display with a Kensington® MiniSaver™ Mobile Lock Slot security slot. You can find more information on these locks from the Kensington website.

Can I use my own USB-C Power Adapter to supply power to my Wacom Cintiq Pro?

Wacom Cintiq Pro is designed to use standard USB-C power delivery. The USB-C 48W Wacom AC Power Adapter supplied with your Wacom Cintiq Pro has been thoroughly tested for use with your device. We recommend powering your Wacom Cintiq Pro with this adapter only. Use of any other Power source is NOT recommended, outside the scope of the Wacom Limited Warranty and will be at your own risk.

A replacement or additional Wacom Cintiq Pro AC Power Adapter can be purchased from Wacom. For more information, please visit the Wacom Cintiq Pro product page on wacom.com.

What display quality is available when connecting using the Wacom Link adapter?

The Wacom Cintiq Pro and Wacom Link adapter use the USB-C and Mini DisplayPort standards. The maximum display quality achievable when connecting the Wacom Cintiq Pro using the Wacom Link adapter is Ultra HD (3840 x 2160) - otherwise known as 4K - resolution with 60Hz refresh rate. However, due to bandwidth limitations of USB-C, you can only simultaneously transfer data with USB 2.0 speeds while transmitting 4K video signal at the same time.

What software offerings are bundled with the Wacom Cintiq Pro?

There are no software offerings bundled with Wacom Cintiq Pro purchases. We suggest visiting the Wacom Marketplace to register your Wacom Cintiq Pro, view our software offerings and to create a free Wacom ID.

Where I can find the latest drivers for my Wacom Cintiq Pro?

You can find drivers for your Wacom Cintiq Pro by going to the Wacom Cintiq Pro Getting Started Page via wacom.com/start, or visit wacom.com/support to download the latest driver. We recommend you keep your driver up to date by downloading from the Wacom website or check your Wacom Desktop Center for driver update notices.

How do I install the driver for my Wacom Cintiq Pro?

First, download the latest driver by going to wacom.com/support. After downloading and running the installation file, follow the on screen instructions for installation. Be sure to restart your computer after installation to ensure your Wacom Cintiq Pro will run smoothly. If you need further assistance with driver installation, please contact Wacom Customer Care for your country by going to wacom.com/support.

What are the system requirements for the Wacom Cintiq Pro?

The Wacom Cintiq Pro requires Windows® 7 SP1 or later / macOS® 10.10 or later, an Intel® processor and a USB-C port for optimum performance (or Mini DisplayPort and standard USB port). Internet access is required to download device drivers.

Can I use my current Pro Pen on a Wacom Cintiq Pro?

Yes, the previous generation of pens (for example those included with the Cintiq Companion 2, Cintiq 22HD & 27 QHD), including the Pro Pen, are compatible with the Wacom Cintiq Pro and will perform as they do on previous generation products. However, the best pen experience will be achieved on the Wacom Cintiq Pro using the new Pro Pen 2 that ships with the pen display. The new Pro Pen 2 technology gives enhanced pressure sensitivity, improved jitter, improved edge accuracy and other new features implemented in Wacom's latest Pen technology.

What are the accessory pens I can use with the Wacom Cintiq Pro?

All existing previous generation accessory pens (Pro Pen, Grip Pen, Art Pen, Classic Pen, Airbrush Pen) are compatible with the new Wacom Cintiq Pro pen display. Performance of these pens will be at the level as used on the previous generation of Cintiq pen displays.

Is there a protection film on the Wacom Cintiq Pro surface?

No. Instead of film that may wear off over time, and so we can provide the provide best screen quality, writing feeling, and anti-reflection drawing surface, Wacom have designed and manufactured the new Wacom Cintiq Pro with durable etched glass for long term use in your creative workflow.

Can I use my existing ExpressKey Remote with the Wacom Cintiq Pro?

Yes, you can use your current ExpressKey Remote with the Wacom Cintiq Pro. As the ExpressKey Remote dongle requires a USB-A port, the remote will need to be either plugged into a USB-A port on your computer, the USB-A port on your Wacom Link adapter, or you will need a USB-C to USB-A adapter to plug it into a USB-C port on your Wacom Cintiq Pro. When connected, the Wacom Desktop Center application will recognize the ExpressKey Remote as it did on Cintiq 27QHD and other Cintiq products.

What are the 5 icons/buttons on the top right of the bezel for?

These are touch keys that offering instant access to Mode settings, Display settings, the Wacom Desktop Center application, On screen keyboards, and to turn Touch On/Off. You can press on the keys to trigger the function.

What are the two lights beside the power button for?

The two LEDs which sit beside the power button are status lights to show Wacom Cintiq Pro statuses such as Sleep mode, Power on/off, and Pen/Touch status.

LED Status Meaning
Power LED Blue Solid The Cintiq is powered on
Orange Solid The Cintiq has power and is in Standby mode
Off The Cintiq is turned off
Status LED White Solid The Cintiq is powered on
White blinking Used to indicate when the Cintiq is being interacted with, for example, when the pen is pressed to the active area of the Cintiq

Where I can find the serial number of my Wacom Cintiq Pro?

You can find the serial number for your Wacom Cintiq Pro under the left built-in fold-out leg on the underside of the pen display. These legs are spring-loaded and a simple press on them will lock/unlock them and allow them to be folded out. A label inside the compartment contains the serial number of your device.

Where I can find replacement nibs?

The Wacom Cintiq Pro ships with 10 spare nibs; 6 black standard nibs which are the same as the nib that came in your Pro Pen 2, and 4 white felt nibs. You can find these spare nibs inside the underside of the circular pen stand. For additional assistance in opening the pen stand, please refer to your Quick Start Guide.

Other than laying flat, or using the built-in legs, how can I get my Wacom Cintiq Pro to sit at additional angles?

An optional adjustable Wacom Stand will be available for purchase in the near future. Please visit www.wacom.com for product announcements and launch information.

Will the Wacom Color Manager work with new Wacom Cintiq Pro?

Yes, the Wacom Color Manager is designed specifically to work with the Cintiq 27QHD, Wacom MobileStudio Pro, and Wacom Cintiq Pro offering advanced color management features for a color critical workflow. The Wacom Color Manager also works with other Cintiq displays.

Can pen nibs I have purchased for previous generations pens be used with the Pro Pen 2?

No, the Pro Pen 2 uses a new nib design and size. Nibs for previous pens are not compatible with new Pro Pen 2 included with the Wacom Cintiq Pro. Replacement pen nibs can be purchased from the Wacom eStore.

How much does the Wacom Cintiq Pro cost?

For pricing for your country, please visit wacom.com, and click on the 'Store' link at the top of the page. (please check you have selected your country by clicking on 'Region' in the top right corner). You can also contact your local Wacom reseller for pricing and availability.

Where can I buy a Cintiq?

All Wacom Cintiq products are generally available through an extensive network of dealers and resellers. In addition, customers can buy online either through the Wacom eStore or through leading retailers. Availability varies by product and country. To find the nearest location in your country, please go to www.wacom.com.

Which accessories are available for Cintiq interactive pen displays?

Wacom offers customers a range of pens and nibs to enhance their experience for all Cintiqs.

Pens

Previous generation Accessory pens: These pens support Intuos4, Intuos5 as well as Cintiq 13HD, Cintiq 13HD touch, Cintiq 21UX (DTK), Cintiq 24HD, Cintiq 24HD touch, Cintiq 27QHD, Cintiq 27 QHD touch, and Cintiq 22HD. They will also work on the Wacom Cintiq Pro and Wacom MobileStudio Pro.

All pens come with a desktop pen stand or carrying case, an assortment of replacement nibs and the nib removal tool. The following pens are available:

  • Pro Pen: with 2048 levels of pressure sensitivity, tilt recognition, and a more comfortable ergonomic design, the new Pro Pen gives you precise control. Use it with Intuos4, Intuos5, Cintiq 13HD, Cintiq 13HD touch, Cintiq 27QHD, Cintiq 27QHD touch, Cintiq 21UX, Cintiq 22HD, and Cintiq 24HD.
  • Grip Pen: is the professional freehand tool and the standard pen for the Intuos4, Intuos5, Cintiq 21UX, Cintiq 22HD, and Cintiq 24HD.
  • Art Pen: our most popular accessory pen provides rotation and the feel of flat brushes, markers, calligraphy pens and other natural media tools. Use it with either a round or chisel point nib. Application software support required.
  • Classic Pen: designed for those that prefer a thinner pen (a smaller diameter barrel), it is an alternative to the standard Grip Pen.
  • Airbrush: experience the benefits of using an airbrush with this pen. Software application support required.

Please note: first generation Intuos4 pens (those without "-01" used in the product code) will not work on the Cintiqs so we replaced them with the "-01" pens. They are differentiated by the Wacom logo near the eraser. The original pens have one Wacom logo while the correct "-01" pens have two Wacom logos.

Nibs

There are a full compliment of nibs to match different activities for Cintiq pen displays. Nib selection depends on the type of work that is done and on personal preference. Please note that the Hard Felt nib and the Flex nib should not be used with the Cintiq 24HD touch, Cintiq 13HD and Cintiq 13HD touch as they will cause scratches on the display surface.

What accessories are available for the Cintiq Pro 13 & Cintiq Pro 16?

Accessories for the Wacom Cintiq Pro 13 and Wacom Cintiq Pro 16 include:

  • ExpressKey™ Remote - 17 fully customizable shortcut keys with touch ring as time-saving productivity tool. Available on Wacom estore and in select retailers.
  • Wacom Stand - detachable stand adjusts to three different working angles. Available in early 2017.
  • Wacom Soft Cases - two sizes available - one for 13" (medium size) and one for 16" (large size). Available in early 2017.
  • Wacom Wireless Keyboard - BlueTooth wireless Keyboard available today.
  • Wacom Pro Pen 2 nibs - available in early 2017.

 

Replacement accessories (available in early 2017):

 

  • USB-C to USB-C cable - used to connect Wacom Cintiq Pro directly to a computer with a USB-C port, or using the Wacom Link adapter to a computer with Mini DisplayPort and a regular USB-A port.
  • USB-A to USB-A cable - used to connect Wacom Cintiq Pro to a computer for pen and touch functionality via the Wacom Link adapter.
  • Mini DisplayPort to Mini DisplayPort cable - used to connect Wacom Cintiq Pro to a computer for display via the Wacom Link adapter.
  • Wacom Link - An adapter for connecting the Wacom Cintiq Pro to a computer with a Mini DisplayPort port and regular USB-A port.
  • Cintiq 48W USB-C power adapter - AC power adapter used to power Wacom Cintiq Pro 13 & 16 via USB-C ports.
  • Cintiq power cable (varies by region) - country-specific power cable for use with Cintiq 48W power adapter (sold separately)
  • Wacom Pro Pen 2 with nibs and case - Replacement pen with latest Wacom technology and a pen case with 3 replaceable nibs.

Does the new Wacom Cintiq Pro 13/16 and Wacom MobileStudio Pro support HDMI connection to a computer?

The Wacom MobileStudio Pro (both 13" and 16") and the Wacom Cintiq Pro (both 13" and 16" models) are designed to provide the best possible experience using the latest USB-C connectivity. This enables the design of a thinner device and full compatibility with 4K resolution screens and color depth. USB-C is directly compatible with the Mini DisplayPort standard which is common on all the latest computers including Apple Mac. The Wacom Link adaptor included with the Cintiq Pro 13 and 16 and optional for the Mobile Studio Pro (only necessary for hybrid mode) provides full Mini DisplayPort compatibility.

Wacom is aware that some customers have systems and would like to use HDMI. For Full HD or WQHD displays, like the Wacom Cintiq Pro 13 and Wacom MobileStudio Pro 13, there are a few HDMI to DisplayPort converter options which provide adequate performance if your computer does not have a USB-C port or Mini DisplayPort (see below). Unfortunately, HDMI support is more complicated when it comes to 4K screens. 4K screens are only fully supported by the HDMI 2.0 standard but most computers have only HDMI 1.4 which restricts 4K screens to a 30hz refresh rate and causes unacceptable pen lag. Furthermore, many HDMI to DisplayPort converters only support 4K with 30hz, so even if your computer has HDMI 2.0 it will not give adequate performance with a converter. For good performance your computer needs to output HDMI 2.0 with 60hz refresh rate and the converter chosen must support 60hz.

Wacom continues to evaluate 3rd party adaptors for HDMI and currently recommends the following converters for the newly released Cintiq Pro 13 and MobileStudio Pro, but with cautions:

Name Compatibility Notes
StarTech HDMI to DisplayPort Converter (Part # HD2DP)* Cintiq Pro 13 (1920x1080)
Wacom MobileStudio Pro 13 (2560x1440)
Available in most markets. Works well with most computers with HDMI ports.
gofanco HDMI to DisplayPort (4Kx2K) Converter* Cintiq Pro 13 (1920x1080)
Wacom MobileStudio Pro 13 (2560x1440)
Wacom MobileStudio Pro 16 (resolution drops to 2560x1440)
Supports 1080P; causes some pen lag at 2560x1440. Performance not optimum.
Siig HDMI to DisplayPort 4K UHD active adaptor* Cintiq Pro 13 (1920x1080)
Wacom MobileStudio Pro 13 (2560x1440)
Wacom MobileStudio Pro 16 (3840x2160@30Hz )
 

*Requires purchase of 3rd party MiniDP to DP cable to connect converter to Wacom Link

Note that most recent Apple Mac computers already have Mini DisplayPort or USB-C and do not require an adaptor to be used with the Cintiq Pro 13 or Cintiq Pro 16. The optional Wacom Link can be purchased to connect Wacom MobileStudio Pro 13 or 16 to a Mac or PC using Mini DisplayPort and standard USB for use as a Cintiq display (hybrid mode).