Warranty

If you have any questions about warranty service, please use the following inquiry form. Support inquiry form (Wacom Asia Pacific Contact Center)

Limited Warranty (Asia Pacific Region)

Wacom Asia Pacific Limited Warranty Details (PDF 598 KB)

Bamboo, Intuos, Intuos Pro and other tablets warranty

Wacom Co., Ltd. warrants the product, to the original consumer purchaser, including the main unit and accessories such as the AC adapter and cables, to be free from defects in materials and workmanship under normal use and service for a period of one (1) year, from the date of original retail purchase, as evidenced by a copy of the receipt (proof of purchase). Upon discovery of a defect in the product, except in the software, within the warranty period, the warranty holder should contact the original place of purchase to obtain instructions for returning the product for repair or replacement. Wacom and its partners are not obligated to reimburse unauthorized prepaid shipment. Wacom Pen Tablet warranty details (PDF 94K)

Cintiq and other pen display warranty

Wacom Co., Ltd. warrants the product, to the original consumer purchaser, including the main unit and accessories such as the AC adapter and cables, to be free from defects in materials and workmanship under normal use and service for a period of one (1) year, from the date of original retail purchase, as evidenced by a copy of the receipt (proof of purchase). Upon discovery of a defect in the product, except in the software, within the warranty period, the warranty holder should contact the original place of purchase to obtain instructions for returning the product for repair or replacement. Wacom and its partners are not obligated to reimburse unauthorized prepaid shipment. Wacom Pen display warranty details (PDF 90K)

Extended Warranty

Regarding Extended Warranty, please contact Wacom Asia Pacific Customer Service for details via http://wacom-wapcc.com/inquiry/create

Bundled software

Software is licensed "as is." Wacom makes no warranty with respects to its quality or performance. Wacom cannot guarantee you uninterrupted service or the correction of any errors.