Dear Wacom Customers,
Please note we are currently experiencing a high volume of web enquiries which is causing a delay in our response times to our valued customers. We are working very hard to improve this and should have this back on track soon.
If your enquiry is urgent, please contact our Customer Care Team via one of the Toll Free numbers listed below, and we will do our best to take care of your enquiry as quickly as possible. We apologise for any inconvenience and thank you for your understanding.
Wacom Customer Support Team
Welcome to the Wacom Customer Support enquiry page. Our team is dedicated to providing you with an excellent experience. We're here to answer your questions and resolve any problems you may have.
Need an answer right away?
- Check our searchable FAQ's
- Find product drivers and manuals just a click away.
- Register your product.
- Need help in finding one of our Stores?
Customer Enquiry Form
If you require further assistance, please complete the below enquiry form to receive support to your enquiry via email. If you wish to speak to a customer service representative by telephone, please refer to the below contact information.
|Country||Phone Number||Language||Business Hours||Service|
|Australia||1300 2 WACOM
(1300 292 266)
|English||9:00am - 8:00pm AEST Mon-Fri||Pre-purchase and Technical Support|
|English||9:00am - 6:00pm (Local Time) Mon-Fri||Pre-purchase and Technical Support|
|Indonesia||007-803-011-0451||English, Mandarin||8:00am - 5:00pm (Local Time) Mon-Fri||Pre-purchase and Technical Support|
|Japan||81-3-5337-6701||Japanese||9:00am - 8:00pm (Local Time) Mon-Fri
10:00am – 6:00pm (Local Time)Sat & Holiday(Except Sunday)
|Pre-purchase and Technical Support|
|Malaysia||1-800-815612||English, Mandarin, Malay||9:00am - 6:00pm (Local Time) Mon-Fri||Pre-purchase and Technical Support|
|New Zealand||0800 4 WACOM
(0800 492 266)
|English||11:00am - 8:00pm NZST Mon-Fri||Pre-purchase and Technical Support|
|Philippines||180011101922||English||9:00am - 6:00pm (Local Time) Mon-Fri||Pre-purchase and Technical Support|
1800 22 WACOM (1800 22 92266)
|English, Mandarin, Malay||9:00am - 6:00pm (Local Time) Mon-Fri||Pre-purchase and Technical Support|
|Thailand||001-800-12-066-6407||English||8:00am - 5:00pm (Local Time) Mon-Fri||Pre-purchase and Technical Support|
|Vietnam||12011339||English||8:00am - 5:00pm (Local Time) Mon-Fri||Pre-purchase and Technical Support|
* Service is closed on Saturdays and Sundays.
Before completing this form, please note the following:
- If you have a Wacom product that stores data, please ensure that you have made a backup of any data saved on your device prior to arranging service.
- This support page is for Asia Pacific regions. For support in other regions, please visit www.wacom.com and select the Region menu to find the appropriate region for support.
- This form supports input in English only.
After completing the enquiry form, please click the "Submit" button on the bottom of this page. Your enquiry will be answered as soon as possible. Thank you.