Why does the sound on my PC stop working when I connect the Cintiq Companion 2?

In some instances, the Cintiq Companion 2 is identified by Windows as the default audio device. If you lose the sound on your PC after installing the Cintiq Companion 2, simply follow these steps to quickly restore sound:

Windows® 7:

·        Go to the Control Panel

·        Select "Hardware and Sound"

·        Select “Manage Audio Devices”

·        Right click on "Cintiq Companion"

·        Select "Disable"

·        Select "Apply"

·        Click "OK"


Windows 8:

·        Press Start +X to open Window System Menu

·        Select Control Panel from System Menu

·        Select “Hardware and Sound”

·        Right Click on the “Cintiq Companion”

·        Select “Disable”

·        Select “Apply”

·        Click “Ok”