My tablet was working for a while, then it stopped working. Now it moves like a mouse not a tablet. What do I do? (Bamboo models, etc.)

The driver process might be interrupted or halted for some reasons. A simple reboot might remedy the problem. If this is a recurring problem you may have a damaged preference file.

We suggest you to follow the troubleshooting steps below to isolate and resolve the issue.

For Windows 8

1. Reset the tablet driver.

Click Bamboo or Wacom Preference File Utility on Start screen > click Remove under All User Preferences.

2. Uninstall your current driver.

Disconnect the tablet from the PC.

Press and hold the Windows key + X > select Program and Features > highlight Bamboo or Wacom  > click Uninstall, then reboot the PC.

3. Download and install the latest driver for your tablet, please follow the URL link below.

http://www.wacom.asia/tablet-drivers

( Wacom Asia Pacific – Tablet Drivers)

1. Select your Tablet e.g. Bamboo Pen & Touch

2. Select your Operating System e.g. Windows 8

3. Click the word Download on the far right of the most updated driver (Driver 5.3.2-1 for Windows 8, 7, Vista & XP (32 & 64 bit versions)), then reboot the PC after completing the installtion.

 

For WINDOWS 7 & VISTA

1. Reset the tablet’s driver.

click Start > All programs > open the Bamboo folder > Bamboo Preference File Utility > click on Remove under All User Preferences. If the problem remains, go to the next step. If it is fixed, do not proceed with the rest of the troubleshooting steps.

2. Uninstall your current driver.

click Start > Control panel > select Programs and Features > highlight Bamboo > click on Remove/Change

3. Download and install the latest driver for your tablet, please follow the URL link below.

http://www.wacom.asia/tablet-drivers

( Wacom Asia Pacific – Tablet Drivers)

1. Select your Tablet e.g. Bamboo Pen & Touch

2. Select your Operating System e.g. Windows 7

3. Click the word Download on the far right of the most updated driver (Driver 5.3.2-1  for Windows 8, 7, Vista & XP (32 & 64 bit versions)), then reboot the PC after completing the installtion.

 

For WINDOWS XP

1. Reset the tablet’s driver.

click on Start > All programs > open the Bamboo folder > select Bamboo Preference File Utility > click on Remove under All User Preferences. If the problem remains, go to the next step. If it is fixed, do not proceed with the rest of the troubleshooting steps.

2. Uninstall your current driver.

click on Start > Control panel > select Add or Remove Programs > click to highlight Bamboo > click on Remove/Change

3. Download and install the latest driver for your tablet, please follow the URL link below.
http://www.wacom.asia/tablet-drivers

( Wacom Asia Pacific – Tablet Drivers)

1. Select your Tablet e.g. Bamboo Pen & Touch

2. Select your Operating System e.g. Windows XP

3. Click the word Download on the far right of the most updated driver (Driver 5.3.2-1 for Windows 8, 7, Vista & XP (32 & 64 bit versions)), then reboot the PC after completing the installtion.

 

For MAC OS X

1. Reset the tablet’s driver.

click on Go > Applications > open the Bamboo folder > Bamboo Utility > select All Users under Preferences > click on Remove. If the problem remains, go to the next step. If it is fixed, do not proceed with the rest of the troubleshooting steps.

2. Uninstall your current driver.

Click Go > Applications > Bamboo or Wacom folder > Bamboo or Wacom Utility > on Preferences, click All users then Remove, then reboot the Mac.

3. Download and install the latest driver for your tablet, please follow the URL link below:

http://www.wacom.asia/tablet-drivers

(Wacom Asia Pacific – Tablet Drivers)

1. Select your Tablet e.g. Bamboo Pen & Touch)

2. Select your Operating System e.g. Mac OSX

3. Click the word Download on the far right of the most updated driver (Driver 5.3.2-2 for OS X 10.8, 10.7 & 10.6), then reboot the Mac after completing the installtion.

Note:

  • Temporarily disable your Anti-virus before running the driver installer.
  • Temporarily disconnect Network connections and other USB devices connected to your Mac.
  • Connect the tablet to a powered USB port, preferably directly to the mother board.
  • Make sure that you are log in as a Computer Administrator.
  • Try connecting the tablet to a different USB port or different PC if necessary.
  • Clean the PC's RAM to free disk space and make processing faster.
  • Download and install latest updates for your Operating System