My tablet was working for a while, then it stopped working. Now it moves like a mouse not a tablet. What do I do? (Intuos and Cintiq models, etc.)

We would advise you to follow the troubleshooting steps below to isolate and resolve the issue.

For Windows 8

1. Reset the tablet driver.

Click Wacom Tablet Preference File Utility on Start screen > click Remove under All User Preferences.

2. Uninstall your current driver.

Disconnect the tablet from the PC.

Press and hold the Windows key + X > select Program and Features > highlight Wacom Tablet > click Uninstall.
 

For Windows 7 & Vista

1. Reset the tablet’s driver.

Click Start > All programs > open the Wacom Tablet folder > select Wacom Tablet Preference File Utility > click on Remove under All User Preferences.

If the problem remains, go to the next step. If it is fixed, do not proceed with the rest of the troubleshooting steps.

2. Uninstall your current driver.

Disconnect the tablet from the PC

Click Start > Control panel > select Programs and Features > click to highlight Wacom Tablet > click on Remove/Change

Reboot your PC, then connect your tablet to the PC

3. Download and install the latest driver for your tablet, please follow the URL link below.

http://www.wacom.asia/tablet-drivers
(Wacom - Product Drivers)

  1. Select your Tablet model: Intuos 5
  2. Select your Operating System: Windows 7 / Vista
  3. Click Download on the far right of the most updated driver (Driver 6.3.5-3 for USB Tablets on Windows 8, 7, Vista or XP (32 & 64 bit))

For Windows XP

1. Reset the tablet’s driver.

Click on Start > click on All programs > open the Wacom Tablet folder > select Wacom Tablet Preference File Utility > click on Remove under All User Preferences. If the problem remains, go to the next step. If it is fixed, do not proceed with the rest of the troubleshooting steps.

2. Uninstall your current driver.

Disconnect the tablet from the PC

Click Start > Control panel > select Add or Remove Programs > highlight Wacom Tablet > click on Remove/Change button

3. Search and delete all Wacom related files.

Click Start > click on Search > type the following keywords on the Search text field, and then delete all Wacom related files.

  • Wacom
  • Wintab
  • Tablet
  • Pentab

We recommend that you restart your PC after removing all Wacom related files.

4. Download and install the latest driver for your tablet.

Notes for installing tablet drivers:

  • Temporarily disable your Anti-virus and Windows firewall before running the driver installer.
  • Temporarily disconnect Network connections and other USB devices connected to the PC.
  • Connect the tablet to a powered USB port, preferably directly to the mother board.
  • Make sure that you are log in as a Computer Administrator.
  • Try connecting the tablet to a different USB port or different PC if necessary.
  • Clean the PC's RAM to free disk space and make processing faster.
  • Download and install latest updates for your Operating System

 

For MAC OS X

1. Back up custom settings you have made in the tablet driver.

Click Go > Applications > Wacom Tablet folder > Wacom Tablet Utility > click Backup.

2. Reset the tablet driver.

Click Go > Applications > Wacom Tablet folder > Wacom Tablet Utility > on Preferences, click All Users then Remove.

If the problem remains, go to the next step. If it is fixed, do not proceed with the rest of the troubleshooting steps.

3. Uninstall your current driver.

Disconnect the tablet from the Mac.

Click Go > Applications > Wacom Tablet folder> Wacom Tablet Utility > under Tablet Software, click Remove, reboot the Mac.

4. Run a Repair Disk and Repair Disk Permission.

Click Go > Applications > Utilities > Disk Utility > select your local disk drive > click First Aid > Verify Disk, wait for it to finish > Repair Disk, wait for it to finish > Verify Disk Permission, wait for it to finish > Repair Disk Permission, wait for it to finish > reboot the Mac.

Connect the tablet to your Mac.

5. Download and install the latest driver for your tablet from the link below, then reboot the Mac.

http://www.wacom.asia/tablet-drivers?tid_1=18&tid=49
(Wacom Asia Pacific - Tablet Drivers - Driver 6.3.5-3 for Mac OS X v. 10.8, 10.7 & 10.6)