Why doesn't my tablet work after upgrading to Mac OSX 10.9?

Operating system upgrades often require uninstalling and reinstalling the tablet driver to accommodate changes made during upgrade.

If the tablet does not respond after upgrading to OSX 10.9 please follow the troubleshooting steps below to isolate and resolve the issue

1. Back up user settings you have made in the tablet driver.

Click Go > Applications > Bamboo or Wacom or Wacom Tablet folder > Bamboo or Wacom or Wacom Tablet Utility > click Backup.

2. Reset the tablet driver.

Click Go > Applications > Bamboo or Wacom or Wacom Tablet folder > Bamboo or Wacom or Wacom Tablet Utility > on Preferences, click All users thenRemove.

If the problem remains, go to the next step. If it is fixed, do not proceed with the rest of the troubleshooting steps.

3. Uninstall your current driver.

Disconnect the tablet from the Mac.

Click Go > Applications > Bamboo or Wacom or Wacom Tablet folder > Bamboo or Wacom or Wacom Tablet Utility> under Tablet Software, click Remove, then reboot the Mac.

4. Download and install the latest driver for your tablet from the link below:

http://www.wacom.asia/tablet-drivers

Reboot the Mac and reconnect the tablet.

Notes for installing tablet drivers:

  • Temporarily disable your Anti-virus before running the driver installer.
  • Temporarily disconnect Network connections and other USB devices connected to the PC.
  • Connect the tablet to a powered USB port, preferably directly to the mother board.
  • Make sure that you are log in as a Computer Administrator.
  • Try connecting the tablet to a different USB port or different PC if necessary.
  • Download and install latest updates for your Operating System

If the problem remains after following the steps above, we suggest that you run Repair disk and Repair disk permission.

5. To run a Repair Disk and Repair Disk Permission

Click on Go > Applications > Utilities > Disk Utility > select your local disk drive > click on First Aid > click Verify Disk, wait for it to finish > click Repair Disk, wait for it to finish > click on Verify Disk Permission, wait for it to finish > click Repair Disk Permission, wait for it to finish > reboot the Mac